Online Shopping Terms

Online registration

Registration on our online shopping site is conditional upon your specified delivery address being within certain specified areas. After you have registered, should you change your delivery address to an address, which is not in an area where we deliver, your order will not be accepted / cancelled. To register, you will be required to provide certain information including personal details, payment card details and your delivery address. When registering, you will be required to enter an email address and a password. Please keep your password private. The German Food Store accepts no liability for any damages suffered or losses incurred from the use or misuse of your password. You will be required to enter your email address and password each time you visit our online shopping site. Registration and/or use of our online shopping services constitutes your acceptance and agreement to be bound by these and the General Terms of our website.

Product sales and availability

All products displayed on our website are subject to availability and will be delivered only within the Republic of South Africa. All prices shown on our website are quoted in South African Rand and are valid and effective only in the Republic of South Africa. We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. We will inform you as soon as possible if any products or services ordered by you are not available.


We have made every effort to display as accurately as possible the colours of the products that appear on our website. However, as the actual colours you see will depend on the device that you use to access our website, we cannot warrant that your device’s display of any colour will be accurate.

Content errors

We regret that no order will be accepted if we identify a material error in the description of any of our goods or services or their prices on our website. Packaging may vary from that shown on our website.

No alcohol for sale to persons under 18 years

Alcohol can only be purchased by customers who are 18 years or older.

Pricing policy

You will be charged the prices as they are reflected on the products in store at the point of sale, subject to availability. Certain of the products are variable/random mass items. Whilst the average mass of the product is indicated on the Online Shopping Site as a guide to the cost, the actual product delivered to you may weigh slightly more or less than the average mass indicated. You will be charged the actual amount due in respect of the specific product delivered to you. Prices include Value-Added Tax (VAT). Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations.

A delivery fee will be charged for each order placed by you. Please visit our Shipping Information site, to view the delivery fee applicable.

Methods of payment

We will debit the total value of your online order against the payment card tendered by you during the checkout process.

Payment will be effected on acceptance of your order and prior to delivery. By submitting your order, identity number and payment card details you warrant that you are over the age of 18 (eighteen), are authorised to make payment with the payment card and that there are sufficient funds available to pay for the order.

Stock availability

We cannot always guarantee the availability of stock and will endeavour to deliver a substitute line where possible.

If we are unable to supply each and every item ordered or in the quantities ordered, you nevertheless agree to accept delivery and make payment for the items correctly delivered.

Confirmation of orders

Orders placed online constitute your offer to purchase subject to these Terms. Your offer is deemed to have been accepted by us when you receive our confirmation of your order. Failure by us to formally confirm or notify acceptance shall not affect the validity of the sale or the enforceability thereof.

Refunds and returns policy

If you are for any reason dissatisfied with an item purchased from our website you may return it to our store for a full refund, replacement or exchange. Please arrange returns through our email: or phone: +27 (0)21 851 3689 as no return can be accepted without a returns number.

Risk and ownership

Risk in the products shall pass to you or your authorised representative on delivery. We will retain ownership in the products until payment has been received in full.